Reducing the Fault Rate

Reducing Fault Rate using Advanced analytics

A large network built over many decades spanning 1,000’s of miles is prone to break. When customers experience a fault it is an expensive exercise for the operator as it needs to send Technicians across the country to fix the issue. The customer may also churn due to the poor service which results in lower Revenues.

EXPLORE helped a large Telecommunications player understand exactly where and why its faults were occurring. This empowered the business to put measures and systems in place to reduce the fault rate. These insights and actions included:

  • Understanding that many faults were weather-related and put in measures to manage these
  • Improving the testing equipment in certain parts of the network to enable off-site servicing
  • Seeing which technicians were performing well and which were not thereby allowing the business to lift average performance